Privacy Policy

INTRODUCTION

Last Updated: August 25, 2021

This Privacy Policy explains how StoryFile, Inc and its subsidiaries and affiliated companies ("Company", "we" or "us") collect, use, and disclose information about you. This Privacy Policy applies when you use our websites, mobile applications, and other online products and services that link to or otherwise reference this Privacy Policy, including our websites at https://storyfile.com and https://life.storyfile.com (collectively, the "Services") or when you otherwise interact with us. Note that certain Company websites and applications may have separate privacy policies that govern their use (e.g. AskSanta.com), which can be accessed from those websites or applications.

We may change this Privacy Policy from time to time. If we make changes that we deem material, we will notify you by revising the date at the top of the policy, and we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Service or otherwise interact with us to stay informed about our information practices and the choices available to you.

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us. For example, we may collect information when you create an account, create a profile, tagline or bio, make a payment, fill out a form, participate in a contest or promotion, request customer support, send us an email, or otherwise communicate with us. The types of information we may collect include your name, email address, password, payment information and any other information you choose to provide.

Recordings

The Services include the ability to record interactive conversational videos (each a "StoryFile Video") and to ask questions and otherwise interact with StoryFile Videos created by you or third parties. When you record a StoryFile Video, we capture your voice and likeness as well as any information you provide in your StoryFile Video. When you interact with StoryFile Videos through the Services, an audio file of your voice is captured and processed, and a transcript of your interaction is created from the audio file. The audio file is not retained after it is processed, but the transcript may be retained and used as described in the section on Use of Information below.

Automatically Collected Information

When you access or use our Services, we automatically collect certain information about you, including:

  • Log and Usage Information: We collect information related to your access to and use of the Services, including the type of browser you use, app version, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as "pixel tags" or "clear GIFs") are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see Your Choices below.

Information We Collect from Other Sources

We may also obtain information about you from other sources and combine that with information we collect directly from you.

USE OF INFORMATION

We may use the information we collect to:

  • Provide, maintain and improve the Services and any products or services we provide, including to create, and facilitate your interactions with, StoryFile Videos;
  • Send you technical notices, updates, security alerts, and support and administrative messages and to respond to your comments, questions, and requests and provide customer service;
  • Communicate with you about products, services, and events offered by Company and others, and provide news and information we think will be of interest to you (see Your Choices below for information about how to opt out of these communications at any time);
  • Monitor and analyze trends, usage, and activities in connection with our Services and any products or services we provide;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Company and others;
  • Personalize your online experience;
  • Test, maintain, and improve the Services and the technology we use, including the use of StoryFile Videos, transcripts, and other information for quality control, research and development, and data analysis purposes;
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; and
  • Carry out any other purpose described to you at the time the information was collected.
SHARING OF INFORMATION

We may share personal information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, service providers, and consultants who need access to such information to carry out work on our behalf, such as speech recognition providers, payment processors, and other vendors who assist us in providing and maintaining the Services and otherwise providing support for the internal operations of the Services;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Company or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
  • With your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used by those third parties to identify you. For example, we may produce reports on the most popular search terms by collecting general search term data based on individual searches, and we may provide or enable access to non-identifying and aggregate usage and volume statistical information to third parties.

If you invite others to join your StoryFile Circle or set the privacy setting of your StoryFile Video to public, your StoryFile Video may be available to others in accordance with such invitations and settings.

ANALYTICS SERVICES PROVIDED BY OTHERS

We may allow others to provide analytic services, including, among others, Google Analytics. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Company and others to, among other things, analyze and track data, determine the popularity of certain content, deliver and content targeted to your interests on our Services, and better understand your online activity. For information as to how Google Analytics collects and processes data, please see www.google.com/policies/privacy/partners/.

TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES

Company is based in the United States and we process and store information in the United States. Therefore, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

YOUR CHOICES

Account Information

If you wish to delete your account, you can do so at any time through your dashboard, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. You may also delete your StoryFile Videos through the dashboard.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from Company by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

CONTACT US

If you have any questions or concerns about the Services or this Privacy Policy, please contact us at legal@storyfile.com.